When confronted with an issue in your apartment, distinguishing between a maintenance emergency and routine matters can prove challenging. Many tenants enjoy prolonged periods of peaceful living without encountering significant problems. However, as we navigate through the ongoing challenges posed by the COVID-era, increased usage of plumbing and appliances may lead to a rise in maintenance needs.
What Defines a Maintenance Emergency?
A maintenance emergency refers to a situation demanding immediate attention, with the potential for injury, health hazards, or severe property damage if left unattended. Here, we aim to help you discern between situations requiring urgent, emergency assistance and those more suited for standard maintenance requests.
Yes, It Constitutes a Maintenance Emergency
Certain incidents unequivocally demand immediate attention. Fires, floods, suspected gas leaks, or a loss of power or water fall into this category.
Fire:
The presence of open flames or heavy smoke necessitates an immediate call to 911. Any delay in response could jeopardize lives and exacerbate property damage.
Gas Leak:
A suspected natural gas leak poses a hazardous situation that demands swift action. Turning off appliances or the gas line, evacuating the area, and promptly calling 911 are crucial steps.
Carbon Monoxide:
This silent, poisonous threat requires immediate attention. Ventilating the area, leaving the premises, and seeking help are essential if there’s suspicion of carbon monoxide exposure.
Flooding:
Whether stemming from a broken water line or originating in another apartment, flooding demands an emergency maintenance request. Taking immediate action is crucial to minimize potential damage.
No Electricity:
While widespread power outages are beyond the control of the property manager, a loss of power within your apartment should be reported to management for resolution.
No Water:
A lack of water flow to your apartment signals a maintenance emergency. Informing management promptly is essential to address issues such as a broken water main.
